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Vendout.com, the creation of Amber Jacobs CEO, was founded in February, 2008. As 15 year veteran of the property management industry, Jacobs has created an online marketplace linking industry partners and property management professionals, hence the creation of Vendout.com. Although a relatively new company, expansion continues with Vendout.com offering more aids for the property management industry, including PM Careerz and other vital support services.

With over 20 years of executive experience within the multifamily/commercial industry-- Bill brings his refreshingly practical leadership style into play while guiding a dynamic team with over 1.6 billion in assets. While keeping ethical results as the primary goal, Bill's appreciation for innovation and ability to integrate next generation solutions, keeps his organization a model of both quality operations and on top of today's challenges.

Brent Williams works in the multifamily industry through his company, AptConnect, which provides social-networking based resident portals, and Multifamily Insiders, which is the largest online professional network for the multifamily industry. Brent tends to write about resident retention concepts rather than apartment marketing as he feels that this aspect of the industry is the next wave of profitability as communities learn new tactics to improve resident satisfaction. Brent also strives to improve awareness of new multifamily practices through Multifamily Insiders, which brings together all levels of property management professionals and vendors.

Cathy Carter founded Carter Design Group in 2001 after having gained an impressive level of experience. Graduating with a degree in design, Cathy joined an architectural firm where she learned to approach design within the practical framework of blueprints, engineering, spatial planning and construction over the next 10 years. Thereafter, she joined a design firm where her ability to successfully bridge a client’s desired outcomes with real-world solutions flourished.

Whether repositioning a $1.5 billion dollar company's brand with award winning results, building corporate universities (virtual and brick n' mortar), presenting at educational conferences or writing training courses, Deb puts her heart into whatever challenge awaits her. From Receptionist over 20 years ago to various positions as a Consultant, Speaker and Vice-President, (it is this culmination of these experiences) that led her to become a partner and the CEO of Discover True North. It is in this visionary capacity, that she continues to carry out her passion for delivering innovative solutions of the highest caliber that serve and support others.

Doug Miller, founder and president of SatisFacts Research, has had marketing, research and training responsibilities for several thousand apartment communities nationwide since the mid 1980s. Doug is the multifamily industry's leading authority on resident satisfaction research and Resident Relationship Management™, and is frequently published. Prior to starting his own businesses in 1996, starting in the late 1980's Miller was Director of Marketing for several national and regional property management firms including NMHC Top 50 Forest City Residential. Miller received his B.S.B.A from Washington University (St. Louis) and his M.B.A. from The American University.

As Discover True North’s Senior Vice President of Creative Services, Giovanni Cruz’ most important role is playing part protagonist and part mediator. His hands-on approach provides a pivotal role in the formulation of the brand and advertising strategy and his thirst for “the next big thing” helps drive him to expand his passions from illustration and design, to photography and new media. Now at the helm of Creative Services for Discover True North, Giovanni continues to continues to push the envelope and find the perfect balance between the creative, technical and the out-of-the-box dynamic so essential to arriving at innovative design solutions.

Jeff Proebstle, VP of Sales for SatisFacts, has been in the sales, sales management and customer service arenas since the early 1990s. Prior to joining SatisFacts, Proebstle held executive-level positions with two major industry service providers, including being Managing Director of MessagePro's national leasing and maintenance call center operation and Director of Sales, Western Region for Apartments.com. Jeff's expertise is in developing tailored feedback programs for clients, with the goal of each program being to provide feedback and guidance needed to help clients achieve their objectives.

Jen Piccotti, VP - Consulting Services for SatisFacts, has over a decade of experience in customer loyalty, quality assurance programs and process efficiency, and has worked in the apartment industry since 2000. She heads up special projects for SatisFacts, including satisfaction survey action planning, productivity studies, quality assurance, process evaluations, and educational services. Jen holds a Master of Science - Quality Assurance degree; in addition, she is chair of the Service Quality Division for the American Society for Quality (ASQ) and was MC for their 17th Annual Service Quality Conference.

Ms. Ellis directs the company’s nationwide mystery shopping services, currently averaging 3000 shops per month. She has assisted in the design of custom shopping reports for more than 100 companies. EPMS’ comprehensive, automated reports have made EPMS an industry standard in performance evaluation of onsite leasing professionals. Under her direction, EPMS has established itself as the premier apartment shopping company in the nation. Current clients include most major apartment developers, management companies, and REITs.

Joe was born and raised in Augusta, Georgia and graduated from Mercer University in 1981. Joe's career in real estate management has spanned over 25 years and included apartments, hotel property, and resort property, as well as serving as Vice President of Property Management for Merry Land & Investment Company. In November of 1998, Joe struck out on his own and founded Grace Hill, Inc., where he and his team are proud to be the multifamily industry's leading provider of associate education.

Joleen graduated from USD with a BA in Psychology and Social Work and after getting her feet wet at Sea World of Florida and later overseeing the Quality Improvement Program at Marriott's World Center she stumbled upon the Property Management Industry. Prior to co-founding and joining Grace Hill in 1999, Joleen was a Training & Recruiting Manager supporting 48 apartment communities in Florida. As the Chief Operating Officer of Grace Hill, Joleen uses her experience gained on-site and in marketing, training, and recruiting to support Grace Hill's clients in meeting their learning and development needs.

Kara began her career in Property Management in 1991 and worked her way to the training department of a 30,000-unit publicly held management company where she was responsible for the educational development of over 1,000 employees. In that role, Kara developed, designed and implemented varied curriculum. Since co-founding and joining Grace Hill in early 1999, Kara's role as Chief Information Officer keeps her busy spearheading the development of Grace Hill's computer-based training curriculum as well as the company's marketing efforts.

Lauren oversees Brook Furniture Rental's Northern California Market. Her responsibilities include both sales and operation of BFR's five showroom locations and their distribution center. Lauren's inspirational leadership style focuses on exceeding customers expectations, problem solving, and team-building. An active advocate, and Vice President of HIF (the Housing Industry Foundation), Lauren also serves our industry through her involvement with local associations and by supporting excellence at every opportunity.

Mark George is the Founder and CEO of Global Universal Group. Global Universal Foundation is operating the Green Light: Green Up Today campaign to increase environmental action within communities through education and training by young people with the intention of preparing them for a profession in the green economy. Mark George entered the United States Navy in 1978, returned to San Diego, became a firefighter, where he eventually ascended to the rank of Deputy Fire Marshal. Mark has managed events such as the Republican National Convention, Hollywood movie and TV productions, fireworks displays, major concert tours and sporting events, two Super Bowls and Major League Baseball's World Series.

Monique A. Guion-Kimball joined Multifamilypro in 1994. As Director of Making Stuff Work, she shares in responsibility for event planning and production, product design and development, content development for all Multifamilypro publications, strategic marketing, communications, and steering the team’s creativity toward an effective end result. Before joining Multifamilypro, Mo served as a uniformed member of the United States Navy and then as a civilian Pentagon staffer in the offices of the Deputy Chief of Naval Operations (Logistics).

As Director of New Media, Sam has implemented some of the most eye-catching, dramatic, and results-oriented designs and applications around. Sam's work with a variety of prominent clients have garnered him high praise from customers and colleagues alike. After graduating from the design program, Sam took a position at a Sacramento based web design firm, allowing him to apply his creative talent as a web designer and work on major accounts; such as, Sony. Today, at DTN -Sam is at the helm of the New Media division of Discover True North, LLC. His goals include pushing the boundaries and reaping the potential for clients within motion graphics, video, and flash development.

Tami Siewruk is the Chief Executive Officer and President of Siewruk Development Corporation and the Chief Imagination Officer of Multifamilypro, based in Palm Harbor, Florida. Her companies specialize in providing the multifamily housing industry with the most current leasing, marketing, management, and training information available. As President of Siewruk Development, she has completed a 192-unit apartment community in Austin, Texas; and in partnership with Conine Residential Group & The Huizinga Group, developed 305 units in Dallas, Texas. The Annual Multifamily Housing Brainstorming Sessions TM and Executive Brainstorming Sessions, TM, designed and produced by Tami and her team, are regarded as not to be missed by the most innovative and successful professionals in our industry.

Terri Norvell's expertise spans +20 years of property management up-and-down market cycles as a consultant, performance trainer and educator. Prior to starting the Further Performance Group, she was vice president of marketing & training for a $1.2 billion PM firm. Terri is co-author with Canfield and Blanchard of the highly-acclaimed book, The Masters of Success and publishes monthly articles for NAA and other industry publications. She works with multifamily owners and developers across the continent to maximize team performance and NOI.

Veronica's impressive capacity for turning around under-performing assets, driving high-yield ROI and unleashing dynamic potential of staff members is based on practical experience and an unswerving dedication to excellence. Veronica joined the multifamily housing industry in 1993. Prior to joining Discover True North as a partner and Chief Operating Officer, she managed a portfolio valued at over half a billion dollars and directed operations for over 3100 units, while focusing on the development of employees both in a classroom environment and driving day-to-day operations.